In pipeline non-destructive testing, having confidence in your tools is crucial for success. Inspection teams need not only reliable equipment but also the practical knowledge to operate it effectively under challenging conditions and the peace of mind that comes with guaranteed support.
By Marcus Gaiser-Porter, Applications Engineer at Plastometrex
Empowering engineers with the right knowledge and skills is key to get the most out of the capabilities of the PLX-Portable non-destructive testing (NDT) system. For this reason, comprehensive training and support are essential. This means not only familiarizing users with the tool, but also equipping them to troubleshoot potential issues, interpret data accurately, and make informed decisions in real time.
Training: Vital hands-on experience
The PLX-Portable User Certification training program has been created in conversation with the industry and tailored for pipeline inspection engineers. This complementary, two-day in person course prioritises hands-on learning, and has been designed to ensure users can operate the tool with confidence. Our practical approach is ideal for engineers who need to quickly get up to speed with the equipment before taking the tool out to the field.
Throughout the course, participants get one-on-one time with the PLX-Portable. From operating the system to troubleshooting potential issues and understanding best practices for in-ditch testing, our comprehensive training ensures that users leave with the knowledge and confidence to generate accurate and reliable data in the field.
To prepare users for real-world conditions, training covers a variety of pipe diameters, ensuring engineers are equipped to handle different scenarios in the field. We also focus on efficient pipe preparation, helping crews work faster while meeting our streamlined surface preparation requirements. Additionally, we provide in-depth guidance on interpreting results, enabling technicians to confidently communicate findings, as well as teach essential system maintenance to maximize system reliability.
Because of our uniquely hands-on approach to training, by the end of the course inspection teams will feel confident that their time in the field will yield reliable results from the outset. This level of expertise directly translates to faster testing, more accurate data, and smoother operations in the field.
Support: Rapid response when you need it
At Plastometrex, we pride ourselves on offering not just cutting-edge technology but best-in-market support: all with no hidden fees or added hoops to jump through. We understand that in-field testing often involves tight deadlines, which is why we’ve put in place a comprehensive, complimentary support structure designed to minimize downtime and ensure seamless operation of the PLX-Portable.
Our global support team, based out of Houston, Texas, and Cambridge, England, provides rapid assistance whenever it’s needed, ensuring engineers can continue their work with minimal interruptions. In addition to phone support, the PLX-Portable’s built-in connectivity allows for remote diagnostics, enabling our team to assess and resolve issues without delay.
For added peace of mind, extended warranties are available, and in the rare event that a component needs replacing, the PLX-Portable can be shipped quickly - or even carried on as hand luggage, if required. We also offer complimentary annual servicing and calibration, which can be carried out at your facility or ours, providing flexibility to fit your schedule.
Whether it’s in-ditch troubleshooting or technical guidance on the spot, our team is available around the clock to help resolve any issues quickly and effectively.
Expertise you can count on
For pipeline inspection, the combination of expert hands-on training and reliable support can mean the difference between a few hours in the ditch and days of critical delays. It allows for faster, more accurate testing and reduces the risk of costly downtime in an environment where every minute counts.
With Plastometrex’s commitment to excellence, PLX-Portable customers can rest assured that they are backed by a world-class support network, helping them to deliver high-quality results, no matter the challenge in the field.
Want to learn more about the PLX-Portable? Click here.
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Frequently Asked Questions
What training comes with the PLX-Portable?
The PLX-Portable includes a complimentary two-day, in-person User Certification course, created in conversation with the industry and tailored for pipeline inspection engineers. It prioritises hands-on learning, giving each participant one-on-one time with the system so they can operate it with confidence before going into the field.
What does the training cover?
The course covers operating the system, troubleshooting potential issues, and best practices for in-ditch testing. It includes a variety of pipe diameters to prepare users for real-world conditions, efficient pipe preparation to meet the streamlined surface prep requirements, in-depth guidance on interpreting and communicating results, and essential system maintenance to maximise reliability.
Is the support free, and what does it include?
Yes. Plastometrex offers complimentary support with no hidden fees or added hoops. A global support team based in Houston, Texas, and Cambridge, England provides rapid assistance, and the PLX-Portable's built-in connectivity allows remote diagnostics so issues can be assessed and resolved without delay.
What happens if a component needs replacing?
Extended warranties are available, and in the rare event a component needs replacing, the PLX-Portable can be shipped quickly, or even carried as hand luggage if required. Plastometrex also offers complimentary annual servicing and calibration, carried out at your facility or theirs to fit your schedule.
How does this support reduce downtime in the field?
In-field testing often involves tight deadlines, so the support structure is designed to minimise interruptions. Around-the-clock help with in-ditch troubleshooting and on-the-spot technical guidance, combined with remote diagnostics, can mean the difference between a few hours in the ditch and days of costly delays.
